Writing
Notes from the workbench.
Practical pieces on automating workflows, getting more from your reports, and running a sharper healthcare practice. No fluff.
Is It Worth It? A Scrappy Payback Test for Cost-Saving Engineering Work
A back-of-the-napkin framework for deciding whether a cost-saving change - an optimisation, a refactor, or a service migration - is actually worth your team's time, and why the spike that justifies it has to be a risk analysis too.
Should you build your own voice reception agent?
5 Cliniko Workflows You Should Automate Today
Still copying patient details between systems? Here are five workflows every Cliniko practice should automate - and how to set them up in under 10 minutes.
How to auto-sync Cliniko patients to your CRM
Stop copying patient details by hand. This guide walks you through connecting Cliniko to HubSpot, ActiveCampaign, Mailchimp, or any other CRM - in about five minutes, with no code.
Why Your Cliniko Reports Are Lying to You (And What to Do About It)
Cliniko's built-in reports show you what happened. Power BI shows you what to do about it. Here's the difference - and why it matters for your bottom line.